Return Policy

 

At Memro, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to ensure that customers can shop with confidence, knowing they have options should their purchase not meet their expectations.

Customers have a period of 14 days from the date of delivery to initiate a return. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. This policy applies to all products, including our curated selection of eco-friendly home decor items.

To initiate a return, customers should contact our customer service team via email or phone. Upon approval, customers will receive instructions on how to return the item. Memro will cover the return shipping expenses.

Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund. If approved, the refund will be processed to the original payment method within 7-10 business days. Please be aware that processing times may vary depending on the financial institution.

Exchanges are also possible within the same 14-day period. Customers wishing to exchange an item for a different size or color should follow the same return process and place a new order for the desired item. The original item must be returned before the exchange can be processed.

Items that are marked as final sale or clearance are not eligible for return or exchange. This policy is in place to maintain the integrity of our product offerings and ensure that all customers receive high-quality, pristine items.

In summary, Memro's return policy is structured to provide flexibility and assurance to our customers. By adhering to these guidelines, we aim to foster a positive shopping experience that reflects our commitment to quality and customer satisfaction.